Shipping Policy
Effective Date: December 26, 2024
At Pupu Toy Kids, we are committed to providing you with an excellent shopping experience and timely delivery of your children’s clothing. Below are the details of our shipping policy to ensure you know exactly what to expect when shopping with us.
Shipping Locations
We offer shipping within the United States. We currently do not offer international shipping, but we are working towards expanding our services in the future.
Processing Time
- All orders are processed within 1-2 business days (Monday to Friday).
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods and Rates
We provide several shipping options to meet your needs:
-
Standard Shipping
- Delivery Time: 5-7 business days
- Cost: Free for orders over $50, otherwise a flat rate of $5.99.
-
Expedited Shipping
- Delivery Time: 2-3 business days
- Cost: $15.99
-
Priority Shipping
- Delivery Time: 1-2 business days
- Cost: $25.99
Please note that delivery times are estimates and can vary depending on your location, especially during peak seasons or holidays.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order status directly on our website or via the carrier’s tracking system.
Shipping Address
Please ensure that your shipping address is accurate and complete. Pupu Toy Kids is not responsible for delays or lost packages due to incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact us immediately at info@puputoykids.com.
Order Issues & Customer Support
If you experience any issues with your order, such as a delayed shipment, lost items, or damaged products, please contact us at:
- Email: info@puputoykids.com
- Phone: +1 973-682-0271
We will work with you to resolve any problems as quickly as possible.
Holiday Shipping
During peak seasons like Christmas, Thanksgiving, and other holidays, please allow additional time for shipping. We recommend placing orders as early as possible to ensure timely delivery.
Returns and Exchanges
For information on returns, exchanges, and refunds, please refer to our Return Policy.
Contact Us
If you have any questions or concerns about our shipping policy, feel free to reach out to us:
- Address: 4895 Spring Haven Trail, Morristown, New Jersey, USA
- Phone: +1 973-682-0271
- Email: info@puputoykids.com
Thank you for choosing Pupu Toy Kids! We hope you enjoy your shopping experience with us.